Christians and the Spanish Inquisition essays

Christians and the Spanish Inquisition expositions Ferdinand and Isabella utilized the Inquisition to dispense with restriction in Spain. Their musings were that by killing the Jews, Muslims, and New Christians in Spain they would pick up solidarity, riches, and influence. They needed to make a Christian and just a Christian Spain. Since Ferdinand and Isabella were hitched they strived to make Spain an entirety. With Ferdinand administering Aragon and Isabella administering Castile they joined Spain as one. Before long Ferdinand and Isabella had the locales of Granada and Portugal as a feature of Spain. Be that as it may, Ferdinand and Isabella needed to expand their power over their realm through religion too. Ferdinand new that the congregation controlled a lot of land and furthermore served critical jobs in the political framework, he took these significant things into significant thought. Isabella then again, ...had a real worry for strict change and put stock in their obligation regarding the profound existence of their subjects and people.(Ovid 3). Ferdinand and Isabella didn't consider utilizing the Inquisition to filter Spain until a minister named Tomas de Torquemada drew it out into the open. Torquemada was Isabella's inquisitor or otherworldly pioneer. Torquemada persuaded Ferdinand and Isabella that once the Inquisition was set up they could dispose of all non-Catholic adherents. He paid off them with the idea that they,...could use it to harden the matchless quality of Catholicism in Spanish life...the probe would guarantee them union on their political authority over the nation and would expand the abundance of the crown through confiscation.(The Inquisition 50-51) Ferdinand and Isabella were currently persuaded that by putting the Inquisition to activity they could pick up riches, influence, and full solidarity of Spain. The Inquisition was so firmly connected with the administration that it turned into a division of state. (The Inquisition 43) The Jewish populace in Spain was an enormous one that caused bunches of jealousy. Jews h... <!

Tragic Hero Antigone Essay Example For Students

Awful Hero Antigone Essay Awful Hero What characteristics produce a legend? Must saints have superhuman capacities? In the Greek time, valor was considerably more handy. As indicated by Aristotle, an appalling legend must be regal. He/she should be a decent, moral individual. However, every shocking saint must display blemishes. His/her defects must prompt ruin. A legend must be rebuffed or experience languishing. He/she should summon cleansing into the crowd. A grievous saint must perceive his/her wrongs and acknowledge all outcomes. Past all uncertainty, Antigone is an awful legend. Clearly, Antigone is imperial. She is Eteocles, Polyneices and Ismenes sister. We will compose a custom article on Tragic Hero Antigone explicitly for you for just $16.38 $13.9/page Request now Also, she is Creons niece. Be that as it may, an appalling saint must be a decent, moral individual. Antigone has family pride. She is faithful and fair. Antigones inner voice would not permit her to leave her dearest sibling to be searched by creatures. In any case, I will cover him; and in the event that I should kick the bucket, I state that this wrongdoing is blessed: I will rests with him in death and will be as dear to him as he to me. (Preamble, Line 55). Antigones pride and steadfastness for her family maintain her ethics and considerate mindset. Being human, Antigone displayed imperfections. Antigone exhibited amazing dependability and dauntlessness to cover her sibling. However, turning into a saint for the reason was extraordinary. Choosing to violate the Kings law was a noteworthy blooper. At the point when Antigone chose to cover her sibling, not even the Gods foreboding tornado could concede her. Overwhelming pride and dedication prompted Antigones ruin. Significantly, Antigone got discipline. Creon condemned Antigone to death by natures hand. Antigone was detained in a stony tomb where starvation would execute her. In the wake of enduring without arrangements, Antigone performed willful extermination on herself by ending it all. Accordingly, Antigone was a decent individual with defects. Antigones flaws finished her. Gloomily, Antigone conjured cleansing into the crowd. The crowd had the joined sentiments of sympathy and dread for Antigone. They had compassion and sympathy for her when she was unable to cover her sibling. They felt dread for her since her capital punishment was undeserved. For both of these sentiments, the crowd could identify with Antigone and could envision how she was feeling; and it was not something they might want to understanding. The crowd felt that Antigones activities were legitimized and sensible, on the grounds that they may submit comparable activities. Antigones passing was outlandish. Generously, Antigone perceived her wrongs. You will recall what things I endure, and at what mens hands, since I would not violate the laws of paradise. (Scene 4, Line 79). In this statement, Antigone clarified that the purpose behind her passing will consistently be recalled. She suggests that covering her sibling was not outperforming the laws of the Gods. She may have disregarded a law gone ahead by an indecent King, yet her activities were not incorrect in the Gods eyes. Antigone feels that if demise is the expense of a sacred activity, than she will pay with her life. Or maybe that withdraw notwithstanding demise, Antigone grasped it and took her own life. Then again, Creon neglected to display brave attributes. Valid, Creon is the King and he is imperial. Be that as it may, Creon is totally malicious. Creon is an oppressive and beyond reconciliation ruler. He requires outright force, and when contradicted, he lashes out on his kin. Creon submits malignance on Haimon, his own child, by taking steps to slaughter Antigone before his eyes. Creon showed blunders, however they murdered others instead of himself. In addition, Creon was not rebuffed for his activities. No individual could remain against him, not to mention rebuff him. Creon is never exculpated of his transgressions, and he never faces them. Moreover, the crowd didn't feel cleansing when watching Creon. Individuals were not apprehensive for Creon, they feared him! Along these lines, Creon is definitely not a heartbreaking legend. .u634134b1bc8046368f0b5222debde51b , .u634134b1bc8046368f0b5222debde51b .postImageUrl , .u634134b1bc8046368f0b5222debde51b .focused content region { min-tallness: 80px; position: relative; } .u634134b1bc8046368f0b5222debde51b , .u634134b1bc8046368f0b5222debde51b:hover , .u634134b1bc8046368f0b5222debde51b:visited , .u634134b1bc8046368f0b5222debde51b:active { border:0!important; } .u634134b1bc8046368f0b5222debde51b .clearfix:after { content: ; show: table; clear: both; } .u634134b1bc8046368f0b5222debde51b { show: square; progress: foundation shading 250ms; webkit-progress: foundation shading 250ms; width: 100%; darkness: 1; change: haziness 250ms; webkit-progress: obscurity 250ms; foundation shading: #95A5A6; } .u634134b1bc8046368f0b5222debde51b:active , .u634134b1bc8046368f0b5222debde51b:hover { murkiness: 1; progress: mistiness 250ms; webkit-change: murkiness 250ms; foundation shading: #2C3E50; } .u634134b1bc8046368f0b5222debde51b .focused content territory { width: 100%; position: r elative; } .u634134b1bc8046368f0b5222debde51b .ctaText { outskirt base: 0 strong #fff; shading: #2980B9; text dimension: 16px; textual style weight: striking; edge: 0; cushioning: 0; content design: underline; } .u634134b1bc8046368f0b5222debde51b .postTitle { shading: #FFFFFF; text dimension: 16px; text style weight: 600; edge: 0; cushioning: 0; width: 100%; } .u634134b1bc8046368f0b5222debde51b .ctaButton { foundation shading: #7F8C8D!important; shading: #2980B9; fringe: none; fringe span: 3px; box-shadow: none; text dimension: 14px; textual style weight: intense; line-stature: 26px; moz-outskirt range: 3px; content adjust: focus; content adornment: none; content shadow: none; width: 80px; min-stature: 80px; foundation: url(https://artscolumbia.org/wp-content/modules/intelly-related-posts/resources/pictures/basic arrow.png)no-rehash; position: total; right: 0; top: 0; } .u634134b1bc8046368f0b5222debde51b:hover .ctaButton { foundation shading: #34495E!important; } .u634134b1bc8046368 f0b5222debde51b .focused content { show: table; stature: 80px; cushioning left: 18px; top: 0; } .u634134b1bc8046368f0b5222debde51b-content { show: table-cell; edge: 0; cushioning: 0; cushioning right: 108px; position: relative; vertical-adjust: center; width: 100%; } .u634134b1bc8046368f0b5222debde51b:after { content: ; show: square; clear: both; } READ: The environmental change banter in the United States EssayConsequently, Antigone is a heartbreaking courageous woman. Antigone is illustrious. She isn't absolutely positive or negative. She played a turn in her own demise by showing basic failures to comprehend the issues at hand. Antigone summoned cleansing into the crowd. Above all, Antigone appreciated her blunders. By meeting Aristotles prerequisites, Antigone achieved the attractive title of awful champion. In any case, A fortune won is frequently hardship. .

Online and Email Customer Service

Online and Email Customer Service In the era of technology, online and email customer service has become one of the most important aspects of a business. Consumers are relying more on technology to solve problems and face-to-face customer service is becoming less relevant. © Shutterstock.com | Rawpixel.comBut what is online and email customer service all about and how can it benefit your business? This guide will answer these questions and look at the key steps you need to take in order to create a viable online and email customer service strategy.WHAT IS ONLINE AND EMAIL CUSTOMER SERVICE?Customer service is among the most important aspects a business needs to get right. In its essence, customer service provides your customers the full service â€" not just a good product and service, but also a quality experience before, during and after a purchase.Customer service entangles many different aspects from servicing the customer to supporting them throughout the process. In the past, most customer service dealt with face-to-face communications, with telephone and even postal support included in the service at times.With the technological revolution, customer service has changed slightly. Different online customer service methods have become increasingly i mportant in today’s world. Online customer service entails anything from email, chat, and even social media interactions. Today’s consumers are more likely to look online for support rather than visiting the physical shop to solve an issue. Therefore, it is crucial businesses pay enough attention to getting their online customer service right.Online customer service, such as email customer service, often gives businesses the ability to respond quicker and even outside of office hours. It is possible to ensure the first point of contact happens less than 24 hours from the customer contacting the business. In many instances, this is done through automated responses.If your customer is unhappy with the product and service, they are likely to contact you through your website, for example. Instead of having to wait long for a physical response, your business could respond with an email to explain the process. Even though this doesn’t necessarily solve the issue straight away, it gi ves the customer a sense you’re working towards a solution.Perhaps the most important thing with online and especially with email customer service is the ability to strike a balance with automated and real responses. You cannot rely solely on generic messaging, as customers still seek personal contact with companies.WHY SHOULD A BUSINESS HAVE AN ONLINE AND EMAIL CUSTOMER SERVICE?If your business has a good customer service record with the traditional methods of customer support, you might wonder why you should add an online customer service to your strategy. But as mentioned above, today’s business can benefit greatly from online services and customer service is definitely among these reasons.The increasing use of technology not only in products, but also during the purchasing process has increased the need for good online customer service. Online shopping itself has grown rapidly in recent years. It is estimated that online shopping retail sales will near $370 billion by 2017, up from $231 billion in 2012.In addition, customers are more likely to search for more information on a specific product online before a final shopping decision. According to one study, 84% of store visitors use a mobile phone during the shopping trip to find out more about the product and service.Why is this important in terms of customer service? Because 40% of customers choose companies based on their customer service and nearly the same amount of customers might switch to a competitor if the service is bad. Customer service reputation is essential because people check online reviews and make decisions based on user recommendations. In fact, nearly 70% of shoppers read reviews on social media, with over 50% of consumers now willing to share their own customer service experiences with other people.Furthermore, since customers are looking for information online, it is crucial they receive it as fast as possible. A Forrester study showed that 45% of people would simply abandon a pur chase if their queries weren’t solved quickly. For these simple queries, a good online service would be vital. Online and email customer service is the preferred method of nearly 40% of customers when it comes to simple issues.Finally, the increasing focus on customer service isn’t just something businesses and business experts are talking about. According to a Forrester survey, 63% of people believe customer service is now more important than in the past.There are nearly 4 billion email accounts in the world and 91% of consumers regularly check their email â€" in fact, they check it daily. Therefore, email customer service is among the easiest channels to reach your customers.The benefit of email and other online customer service channels comes also from the self-service aspect. Consumer behavior is changing and people are now more than happy to make their shopping experience as self-serving as possible. In just five years, consumer preference towards automated self-service has doubled to 55%. This means that instead of picking up the phone to solve problems, your customers are more likely to write an email or check with a chat function.Perhaps the most crucial reason for many businesses considering about their customer service options is the numbers behind online and email customer service. Online-based customer service can cut costs in your business because of the partial automation. Partly automated email service, for example, means you don’t need as much staff to look after the customers and you are still able to provide 24h service to your customers.THE STEPS TO CREATING A GOOD ONLINE CUSTOMER SERVICE STRATEGYThe above should convince you of the importance of online customer service. But not all customer service is good and you need to carefully plan and execute your customer service strategy in order to enjoy the full benefits.Step 1: Ensure consistencyPerhaps the most important step to take to guarantee good online customer service is the creatio n of a culture of consistency within your different channels. This means consistency both in terms of the message as well as the quality of the service.Whether your customers are searching your website for information, contacting your email customer service or calling your customer service support directly, the message and the quality needs to be consistent. You need to make sure the online customer support team solves the problems in a similar manner to your face-to-face customer support team.Consistency ensures that when customers contact you again, they don’t notice any difference in either the message or the quality.Step 2: Provide enough training to your teamOne of the best ways to guarantee consistency is adequate training of the customer service team. If your online customer service team isn’t trained and motivated, you are unlikely to be able to provide quality customer service to your customers.First, you need to find the right customer service personnel with the correc t skills. When it comes to online customer service representatives, appropriate knowledge of IT is necessary. In addition, you want to pay attention to their customer interaction skills even if they won’t be speaking to the customers directly. You need to have people who are passionate about helping others and have empathy towards other people.Second, you need to provide enough training for your employees. Training isn’t necessary only at the start â€" you need continuous training to ensure your customer service personnel is always on top of your business. Make sure you regularly improve your customer service levels through training and different team-building exercises.Step 3: Put emphasis on speedYour online and email customer service strategy also needs to put emphasis on speed. The reason many people prefer online customer service is in fact the instant access to solutions it provides. The whole purpose of your online customer service should therefore be on solving customer problems in a timely manner.If you are using online chat options, you need to make sure response times are under a minute. For email service, you need to provide an instant automated reply to customers and make sure you reply to your customer within 24h.While speed is important, you naturally don’t want to sacrifice quality for speed. But it is a good idea to inform your customer as quickly as possible on how long you might take to fully resolve the issue and what are the reasons behind any possible delays.Step 4: Focus on securityOnline customer service shouldn’t overlook the importance of security. Whenever you are dealing with customers online, you need to make sure third parties won’t access any information they provide you with. Security is an essential part of customer service because you want your customers to trust you.Make sure you also educate your customers as part of your online and email service. For example, you should tell your customers to avoid sharing persona l information and account details on your email service and to keep their passwords hidden at all times. Make sure they understand the kind of information you are likely to ask and what sort of information they should share with you and on what channels.If you show your customers your business takes security seriously, you end up building more trust, which in turn will help you generate more business in the end.Step 5: Cut direct contact by providing enough informationYour online customer service strategy should also focus on providing customers information without necessarily having to contact your team. This is not only going to cut down costs, but it also makes customer experience quicker and smoother â€" something the modern consumer is always looking for.Your website, for example, should have a simple and easy to use FAQ page. You could even use the email service as an FAQ platform and email customers answers about the most sought questions first and then allow them to contact you for further details. You can benefit a lot more if you can solve customer problems upfront and without the need to contact you directly.Make sure you keep track of the questions and queries your customers raise. If you see a certain question popping up regularly, consider the ways you could answer it directly on your website, social media or email service.Step 6: Foster good service with a follow upOnline customer service should also focus on continued service, even after the problem has been solved. Email is a great way of doing this. If you have an online form, always ask for a customer email so you can follow up with them after they have contacted you.The follow up doesn’t need to be anything big â€" you want to provide the customer a chance to rate your customer service and to provide them details on how they can contact you in the future if more problems come up.Step 7: Improve your service by focusing on metrics and asking for feedbackFinally, a good online customer serv ice strategy must also focus on improvement. The easiest way to do this is by focusing on feedback and customer service metrics.As mentioned above, you should definitely contact your customers after they’ve dealt with the customer service department and ask for feedback. You can make this easy by sending a customer service survey or by asking them for a short review, for instance. A link to these sites at the end of on email makes it easy for the customer to provide feedback and this will help you improve your service in the future.In addition, some customer service metrics are worth focusing on with your online service. For instance, customer response times are a crucial part of ensuring your service is swift enough. You also want to measure the different channels customers use to contact you. Are you receiving most contact through chat or social media? Analytics like these help you redirect efforts and ensure your customer service is up to scratch.HOW TO MAKE THE MOST OF EMAIL C USTOMER SERVICEAs well as focusing on the above steps with your online customer service, it is essential to ensure you make the most of your email communication. Many businesses overlook the effect and importance emails can have in forging good customer relations. But the emails you send to your customers can have a big impact, not just in terms of better customer service but also as a brand building method.Use emails as advertising opportunityFirst, you need to understand customer service emails aren’t only about aiding the customer with his or her queries; you can also use them as a marketing device. Naturally, your first priority is on solving the problem the customer has, but the emails you send are more than a tool to help.This means that it is important you focus on building your brand through the emails you send and provide information to the customer that could lead to new shopping decisions. It is important your customer service emails have information about your new prod uct lines, perhaps suggestions of other products the customer might use based on the query, and exclusive offers for the customer.Follow the right email etiquette Businesses are not only overlooking the power of email customer service, they are often ignoring the correct email etiquette. It is crucial to make sure your customer service emails follow the correct format.The most essential aspects of good email customer service etiquette include:Proper grammar â€" you need to make sure the language you use is free of grammar mistakes. Customers will be put off by bad language, and mistakes, so avoid them like plague.The right kind of language â€" you also need to strike a balance between a conversational tone and a professional tone. Software Advice’s survey found online customers prefer a casual tone in customer support, so you don’t want to make your emails too full of jargon and professional language. At the same time, you don’t want to fill your customer service emails with e moticons and slang, as most people won’t like this overly casual tone.Personalization finally, your customer service emails should use personalization. For example, it is a good idea to start your emails with the customer’s name and to add similar personalized features within the email. This makes the customer feel like the email isn’t just a generic response.Create emails that have an impactCustomer service emails should aim to have an impact. First, you naturally need to make sure the customer enquiry is solved in an efficient manner. But as mentioned above, you also want to ensure the email leaves a positive impact and one that might get the customer to react. How to ensure your emails have an impact? Make sure the message is clear and precise. You don’t want the email to be long and filled with information the customer wasn’t looking for in the first place.You also need to make sure there is a call to action in your email, even when it is about a customer service issu e. This could be a link to a feedback form, a link to purchase a new product or to leave a review, or just a button for directing the customer to your social media channels, for example.Focus on email templates and auto-responding messagesFinally, it is important your online customer service, especially your email service, takes advantage of automatization. The great thing about online customer service is that you don’t need the same manpower to keep it going as you do with traditional methods.Cut the response times by creating auto-responding messages. For example, the initial email your customer gets could just be a quick acknowledgement that you’ve received the enquiry and a step-by-step guide on what will happen next.The most important thing to remember with an automated customer service email is to ensure it allows for personalization and that you always follow it up with a response from the customer service team. Only use automated messages as part of your online customer service strategy â€" never rely on them solely.FINAL THOUGHTSAs consumers are turning more towards technology when it comes to purchasing decisions, online customer service will increase in relevance. Online customer service is a great channel to use when your business is looking to provide quality service in a cost effective manner.For online and email customer service to work appropriately, your business needs to focus on delivering fast, personalized and efficient service even if you won’t be dealing with the customer face-to-face. In the end, creating a strong online customer service strategy is one of the best methods of brand building and in ensuring your customers keep returning to your business.